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How to use Shipping Profiles on Etsy

blood jaguar
EDIT: THIS IS OLD AND PROBABLY DOESN'T WORK, BUT I'M LEAVING IT UP FOR THOSE TRYING TO REMEMBER HOW THEY USED TO WORK. 10/30/2012
EDIT: Now updated to reflect the zone changes as of January 19th, 2008

International shipping is generally easy. If your items are all similar, its super easy. If they're all different, its a little tougher, but not impossible. This is how to set up shipping profiles.

First, figure out how much your items weight when packaged. Buy a postal scale if you don't have one at home. They're less than $20 and will save you scads of time.

You want to use First Class for most items. It goes by single ounces for ounces 1-8. Above that, prices increase in 4 ounce increments. So ounces 9-11 cost the same. Once you hit 12 ounces, price goes up again. Up again at 1 pound, and so on. First Class tops out at 3 pounds, 15 ounces. Priority Mail goes by full pounds.

Write down the info in a spread sheet. Round to the nearest weight class. (name them by letters if you like) You may want to do one column for weight for first class, one by pound for Priority.

Open the USPS online calculator in one window and shipping Profiles in Your Etsy. It's under Shop Setup->Shipping Options.

Make a new profile. Name if by CLASS and by WEIGHT. Example, FirstClass8Oz.

Put in the US shipping. You need a zip code to calculate the US shipping. Use one of two ZIPs, depending on which is farthest away: Anchorage Alaska: 99501 Honolulu, Hawaii 96854

Make sure you include both the cost of the shipping AND the packaging. If you're using Delivery confirmation and insurance, also include those. (if you are, make sure to name your profile that way too: FirstClass8OZDCw/I )

Now to the International. Put in Canada, the UK and Australia. Australia will be your "everywhere else". (canada and Mexico now use same rates. Europe is one rate, Australia is similar to the Asia, Africa, and Eastern Europe rates)

Do for each weight profile and shipping service. Since Etsy doesn't offer a "europe" option, you may also want to include the other European countries specifically. They'll use same rate as the UK so just input same number. From the Etsy buyers survey, here they are in order of frequency: Germany, Spain, Ireland, Netherlands, Sweden, France, Finland. If you do just the ones in bold, you'll have five possible regions. Do all you'll have 10. 10 is more thorough, but more cluttered.

Important note: Put them in in order of frequency. You can't move what order they appear in the profile. Start with the US, then show Canada, then UK. They some other countries (if using), then "everywhere else" as the last option.

Ta-da. Now you merely need to know what your item weighs and you'll select the right profile.

Secondary shipping cost:
This is a little bit fiddly. If you have many standard sized items, its easy. If you have two 8oz bars of soap, just subtract the cost of shipping one item from cost of shipping two items. If you have very different weighing items, I suggest subtracting the 8OZ shipping weight from the cost for that size. Example: your cost for a 2 pound item is $8. 8oz is $2. Your secondary is $6. If you don't want to do the math, halve the number for the main shipping.

Do NOT offer discounted shipping for second item if the item weights 3-4 pounds. It'll kick up to the more expensive Priority cost. If its over 4 pounds or you're already offering Priority, go ahead and offer a discount again, you're already in the higher weight class.

Things to know:
You can't print First Class at home through the postal service... but can do so through PayPal. Keep this in mind if standing in line at post office is a big deal. You may have to opt for the more expensive Priority.

You can't insure First Class International normally. If you use Endicia, you can. I HIGHLY RECOMMEND ENDICIA. It is about $7 per month, but if you do a lot of shipping or its a real hassle to get to the post, it is totally worth it. Did I mention they print the custom labels for you? LOVE ENDICIA. It does have a learning curve on the printing. I suggest the Dazzle interface.

You can't REALLY track international shipments. You can track them to the US border... then they vanish til they get to the destination. I ship 1000+ items per year. I don't bother with DC for anything but items over $50 and not at all with international items.

If you are shipping LUXURY goods such as fine jewelry, fine art, high end designer cloths, etc, there may be additional restrictions on shipping. Some countries may REQUIRE you to ship items above a certain value by Registered Mail. Stop by your post office at a slow time and ask if you're shipping high value or luxury goods. They'll know which countries require this for customs.

Italy hates you. No, really. They have the most bizarre restrictions on what you can ship including toys, jewelry, clothes, and coffee. And packages go missing a lot. I suggest stating in items that you do NOT ship to Italy except by special request. Italians know their postal services sucks. They will ask if they want it. Double check you can legally mail it to them.

Australia has restrictions on many "natural", wood, and food items. Look up the restrictions on the USPS website and decide whether or not to ship there.

Customs. ALWAYS USE A CUSTOMS FORM. Do not lie and say it is a gift. It's a $10,000 fine. Even if the post office says you don't need one, the country it is going to may require one. Always add one. It never hurts. (side note: APO/IPO addresses also usually require a customs form)

STATE IN YOUR POLICIES THAT DUTIES ARE PAID BY CUSTOMER. Some countries charge duty on incoming items. This doesn't happen every time or with any item. However, some customers get irate when they're charged duty. They should know this, but some don't. it is NOT your responsibility to pay it, it is the buyers, much like sales tax.

Comments

( 24 comments )
(Anonymous)
Jan. 13th, 2009 02:53 am (UTC)
Great article! I'll be linking to this often, thats for sure!
(Anonymous)
Mar. 12th, 2009 01:56 am (UTC)
Etsy Shipping Profiles Article.
Hmm... I've been working on this for HOURS now, according to your directions... I've only just finished US and Canada... and I have like FIFTEEN weight/class prices EACH... how many shipping profiles can you have, anyway, and how likely are buyers to search through all that...and/or...how to you link the right one to your listing.....???
I think I'm more confused than when I began...
fenris_lorsrai
Mar. 12th, 2009 04:38 am (UTC)
Re: Etsy Shipping Profiles Article.
When you make a listing, during step 3 of the process you'll see the shipping option. there will be a small orange heading that says "choose profile name", above a drop down menu. Select the correct profile for the item you're listing off your drop down menu then hit the LOAD button.

It'll fill in all that info and include it in the listing. Your customer will not have to sort through profiles and guess which one goes with each one. The info will be right there on screen.
(Anonymous)
Apr. 9th, 2009 02:56 pm (UTC)
int'l tracking?
If you don't ever use tracking for int'l shipments, how do you protect yourself when the buyer says they never received the package/opens a dispute via Paypal or their credit card company? I only ask because this happened to me.
fenris_lorsrai
Apr. 9th, 2009 05:51 pm (UTC)
Re: int'l tracking?
In most cases even if you get "tracking", you still couldn't win a PayPal dispute because the tracking only tracks it to the last post office, not to the door. Some countries, it only tracks it to the US border, it never even confirms it made it to the other country! It does NOT confirm it was actually delivered. PayPal will side with the customer anyway.

For really, really expensive, irreplacable stuff, pony up the cash so you might be able to get a partial refund. (it's also required for insurance generally) Charge accordingly. People are more willing to drop an extra $5 on shipping on a $200 item than a $20 item.

I generally just calculate that I will lose X number of packages per year and factor it into cost of doing business. I could spend the time and effort fighting over a $20 item and insure and track all small items... or I could build losing one $20 item per month into cost of doing business. (or $140 in lost items per year)

Now, mind, 99.9% of my sales are OFF etsy and I average about $7,000 a year in gross sales on the internet, so self insuring is more cost (and time!) effective for me than it would be for many Etsy sellers that average a lot less per year. $50 takes a a way bigger bite out of your business if you sell $700 all year than if you do $7,000.

(Anonymous)
Apr. 9th, 2009 03:22 pm (UTC)
re;shipping
great article..very informative.
(Anonymous)
Apr. 9th, 2009 03:58 pm (UTC)
Notes about International Mailing
I recently updated my shop and added International shipping. My items are standard sizes so it wasn't too difficult and, yes, the online USPS calculator is very helpful. Since I sell matted photographs I can mail them in standard size large envelopes. I do add on the weight for the mat, backing board, sheet of tyvek (inner protection), packing slip and the outer envelope as well. I also choose the "envelope containing a rigid object" on every size I send since they are matted.

I just wanted to comment about your suggestion that Australia be the price point to match for the Everywhere Else catagory. I found that mailing to the UK was higher than most places (including Australia, Africa, Asia and South America) so I chose the UK mailing rate as my Everywhere Else price. My US pricing was almost the same across the board with the only exception being certain size letters to Alaska. For these items the Alaska price became my overall price for the mailing cost.

Thanks for posting this helpful article!
Tina Pfeiffer
Pfeiffer Photos
fenris_lorsrai
Apr. 9th, 2009 05:55 pm (UTC)
Re: Notes about International Mailing
It swaps up in some cases because of the crossover between base price and per ounce. I tend to ship relatively heavy items (books) so find the Australian per ounce/pound weight quickly trumps the higher base cost on the UK. Checking both can't hurt and even better is listing both separately to make people happy.

If it gets REALLY heavy, I cheat and use M-Bag which is the post offices dirty little secret for international mail. Only works for books, magazines and letters, but runs about half the price of priority. Handy!
pfeifferphotos.blogspot.com
Apr. 9th, 2009 03:59 pm (UTC)
Notes about International Mailing
I recently updated my shop and added International shipping. My items are standard sizes so it wasn't too difficult and, yes, the online USPS calculator is very helpful. Since I sell matted photographs I can mail them in standard size large envelopes. I do add on the weight for the mat, backing board, sheet of tyvek (inner protection), packing slip and the outer envelope as well. I also choose the "envelope containing a rigid object" on every size I send since they are matted.

I just wanted to comment about your suggestion that Australia be the price point to match for the Everywhere Else catagory. I found that mailing to the UK was higher than most places (including Australia, Africa, Asia and South America) so I chose the UK mailing rate as my Everywhere Else price. My US pricing was almost the same across the board with the only exception being certain size letters to Alaska. For these items the Alaska price became my overall price for the mailing cost.

Thanks for posting this helpful article!
Tina Pfeiffer
Pfeiffer Photos
(Anonymous)
Apr. 9th, 2009 09:34 pm (UTC)
can i affordably ship to Australia?
An Australian etsyian was interested in a piece of my silver jewelry but we had to stop the purchase because the shipping costs were astronomical (more than twice the amount the value of the piece) and using any affordable method of shipping would've meant that customs probably would've kept the piece.

Are there any tips on shipping "luxury items" to Australia or anywhere with similar restrictions?

-- Kelly
Luster Creations
http://www.etsy.com/shop.php?user_id=5770849
fenris_lorsrai
Apr. 10th, 2009 09:54 pm (UTC)
Re: can i affordably ship to Australia?
In general, don't lie on customs forms. If they have to pay duty, they have to pay duty fees and lying about it will just get you both in trouble.

As to the actual shipping cost, I suggest First Class International. Now, the PO usually won't let you insure or track this. You have to pony up for the more expensive Priority. There is a way around this: ship from home using Endicia.

That does require you to pay a monthly subscription fee, however you can print out postage from home for ANY mail class and insure and track any mail class, even international mail. It offers you options not available on the PO website or in person. Or through PayPal.

If you're shipping a lot of international items, it is 110% worth it for the ability to insure First Class. AND it prints out the customs form for you, no screwing about with that four page monster PayPal tries to print.
(Anonymous)
Apr. 9th, 2009 11:50 pm (UTC)
Customs form
Where do I get a customs form? Are they different for each country?

Thanks,
Angie
http://www.etsy.com/shop.php?user_id=6729693
fenris_lorsrai
Apr. 10th, 2009 10:03 pm (UTC)
Re: Customs form
Your post office should have them. Grab some when you're there, or ask the clerk if they're not out front. There's only two versions: the little green one that sticks on and the big white one which requires a special envelope to attach it. Make sure to get both the plastic envelope AND the form for the big white one.

The little green one is for packages:
* less than 1 pound
* worth less than $400
* which may owe duties

The big white one is for:
* items over 1 pound
* over $400 in value

APO/IPO/FPO addresses (military mail) always require a customs form, even though they're technically going to a US address.

Customs forms are generally a pain, and half the time I guess wrong anyway, since some countries have additional restrictions or its a full moon and the Customs Forms Gods demand a sacrifice of scotch tape. If you're doing more than the occasional piece of international mail, I HIGHLY recommend Endicia. It is a subscription service, but it lets you print out the customs form integrated into the postage. No screwing about with "is it the green one? Or the white one?"

Plus it'll let you print out ALL the mail classes, including ones the PO website and PayPal won't let you do.
(Anonymous)
Apr. 11th, 2009 03:32 pm (UTC)
Thanks for the article, figuring shipping costs can be a daunting task, not my favorite aspect of listing new items on my website or Etsy shop. In fact, I've gone to free shipping on Etsy to avoid the entire mess. Your article was helpful, thanks for sharing your expertise! ~ wingedwomanart
(Anonymous)
May. 11th, 2009 12:34 am (UTC)
I was wondering about the scotch tape sacrifice, thanks for clearing that up. I'll keep a watch out for full moons. And thanks for all the other helpful tips as well, been looking for a nice system so I could start offering shipping to the magical land of everywhere else. I shipped 3 necklaces to korea once and it cost me $36.00. This was after I had checked with the post office and quoted only $14.00. Still not quite sure what went wrong there, but anyway thanks for the humorous and informative article.
fenris_lorsrai
May. 11th, 2009 03:07 pm (UTC)
That was probably an annoying problem called "dimensional weight." Or your package was thick enough it was swapped from being classed as a letter to classed as a package. An inch of thickness can make a huge difference in the charge!
(Anonymous)
Jun. 4th, 2009 01:59 pm (UTC)
great advice
Wow, what a great post. I have saved this, and I will use it to update my store! Thanks so much!
Wendy (yikestwins.etsy.com)
(Anonymous)
Sep. 27th, 2009 05:04 am (UTC)
International shipping
Having read all the instructions, tried it a few times with PITA results (lost $$ on shipping in spite of careful calculations), and with GA telling me that less than 1% of my view are coming form overseas; I'm obviously not the 'typical' Etsian who has 1 of 4 transactions offshore... so...
... I'm just not going to bother selling international.

IMO, it's way more trouble thatn it's worht, and I would rather concentrate my efforts on USA sales.

In a way, it'a also part of my protest against overseas in general...lets encourage shopping here in US and keep our jobs and income HERE.

(Anonymous)
Jun. 7th, 2010 03:00 am (UTC)
Re: International shipping
Re: Shipping to Austrailia:

It's possible that they have changed their policies since this article has been written.

I heard (thorough the grapevine at Etsy and as an afterthought on the USPS website) that Australia does not allow the import of fine jewelry, especially platinum, gold and sterling silver and precious stones. I have been trying to get more information about this restriction, but haven't had much luck. I mean, do they mean *all* jewelry, or what? Does copper count? What constitutes "precious stones"? Do semi-precious stones not count, or is the term used more broadly than in the jewelry industry?

Ironically, the various links offered by the Etsians to Australian customs and relevant branches of the government don't say ANYTHING about this restriction, even pages obviously aimed at their own citizens about shopping on-line. Is this information out of date, or are they hiding it to prevent riots in the street? Or is it a "wink-wink" sort of thing?

I found documents (on the Australian customs and related government sites) that suggest that other items for personal use, such as religious items (rosaries) or cigarette boxes might also qualify, but these same documents don't specify what these definitions specifically refer to. I also found evidence that different specific laws have different specific definitions in this area, so I have no idea how to use this information. Grr.

My husband suggests I find the nearest Australian consulate (I live near Chicago, so that won't be a problem) and ask them.

I'm actually thinking of starting a blog just so I can talk about this in detail. :)

I'm also trying to decide if shipping internationally is really worth my time. I'm still not sure.
~Numina Wearable Art
fenris_lorsrai
Jun. 10th, 2010 02:20 am (UTC)
Re: International shipping
According to the International Mail Manual for Australia for the US Postal service you CAN send previous metal jewelry to Australia, but only using Priority Mail, not First Class. You can't import raw precious metals or precious stones that aren't part of jewelry.

Basically, you can't import raw metals and stones, just finished items. And finished items have to go Priority. It's PROBABLY to combat organized crime as you also can't send paper money, bearers bonds, or any of the other things commonly used by crime syndicates.
johnwilson1
Dec. 2nd, 2010 02:39 am (UTC)
International Shipping to Australia
So far the best Shipping Company I have used from US to Australia is NEX Worldwide Express. They have cheapest and fastest International Shipping to Australia. I recommend them 5 stars...
(Anonymous)
Nov. 15th, 2011 01:06 am (UTC)
Re: International Shipping to Australia
I'm new to etsy and have MUCH to learn. But my first sale (in process) seems destined to be to a woman in Australia. The package weighs 7 pounds and is 12 x 12 x 21 inches. In comparing rates, the USPS offers the best rate by a mile, $69.40, compared to $181.94 for UPS and $154 for NEX Worldwide Express. Also, I have a Click-n-Ship account set up already, so I can prepare the address label and customs forms online and print it out right at my desk. I believe I could also use PayPal. That's just my very limited experience so far.
(Anonymous)
May. 16th, 2011 08:00 pm (UTC)
Totally confused!!!
Why doesn't Etsy put in the calculators for shipping like Ebay does? It would make life so much easier. I know they aren't Ebay but let's get real. Eveyone wants things to run smooth. I have all kinds of shapes & wts. to deal with. I'm sure I'm not the 1st on this.
Sorry...I just had to get that out!
(Anonymous)
May. 20th, 2011 05:47 pm (UTC)
USPS CAN TRACK ACROSS BORDERS
I shipped a coat to Russia that the customer didnt receive.
1st I called the phone # on receipt. After waiting a designated amount of time, they then will do an investigation. USPS found out that it got to Russia, but they said they didnt have it.
Finally, after 5 months it got to the customer.
How patient was she?!!!
( 24 comments )

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